RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
EXCHANGES
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We only replace items if they are defective or damaged or size change. If you need to exchange it for the same item, send us through Instagram DM or an email at support@denjoestore.com
Once your exchanged item is received and inspected, we will contact you to notify you that we have received your exchanged item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed and a courier will contact you to deliver the item, within 3-5 working days.
IMPORTANT NOTE
On-sale and discounted items are NON-refundable, and are only eligible for a same-product size exchange.
Kindly be informed that shipping fees are non-refundable. If you request an exchange, you will be responsible for covering any additional shipping costs.
However, in the case of receiving a damaged, defective, or incorrect product, we are pleased to offer a full cash-back or a free exchange - according to your preference.
